Sponsored – When it comes to health insurance, many of us don’t think too far beyond the card in our wallet that says we’re covered.
When people get a call from a member health advocate with their insurance company asking how they’re doing, it might come as a bit of a surprise.
“Once people realize they are on the phone with a real person from their health insurance company who cares and wants to help, they are surprised but also open,” said Lauren Clark, Member Health Advocate with Avera Health Plans.
What Is Population Health?
Involvement of member health advocates has been evolving with Avera Health Plans over the last few years. They are part of a team that also includes nurse case managers, health coaches and pharmacy experts.
This evolution is in line with the concept known as population health – in